Yes. Where applicable
an email notification with tracking information will be sent out to you. Just
follow the prompts in the email to track your delivery. Please note that
tracking information can take up to 24-48 hours to update. You can track your order here.
If your items have
been damaged in transit, please contact us immediately by emailing firstname.lastname@example.org or via our contact us page.
Please quote your order number in the subject. We will refund/return or replace
your item in accordance with our Refund Policy.
If you are not 100%
satisfied with your order, please contact email@example.com or via our contact us page and
let us know, don't forget to include your order number. Before you contact us,
please read our Refund Policy.
All transactions are
completed through our secure site using SSL. As a rule of thumb, for best
practice on any site, make sure that you can see the padlock next to the
address bar in your browser before entering any personal information. We also use
McAfee Secure to ensure that our site is safe for our customers and we also use
PayPal buyer protection.
We want to make sure that you can shop with confidence when shopping at
Austraders. You can read more about our buyer protection here and our
We have 5 main
currencies that we use; USD, AUD, EUR, GBP and NZD. You can select the display
currency by using the drop-down list in the top right corner of the page. If
your currency is not listed, fear not, we recommend you use USD to display the
currency and then when a purchase is made it will convert to your local
currency when purchased. The rates that you will be charged are done so
according to those specified by your bank or payment provider.
Our compostable mailers, bubble wrap, packaging and ZeroWrap are all made from corn starch (corn that is no longer fit for consumption), PLA (Polylactide, which is made from waste corn too and other plants) and PBAT (Polybutyrate Adipate Terephthalate). Even the ink is made from non-toxic materials which means that they are even safe to go in a worm farm!
Our compostable tape is a world first and is made from predominantly sustainable raw materials: The carrier is made from renewable or recyclable material and coated with natural rubber adhesive, by monta in Germany. The product core for all current and future Green line tapes is made from recycled paper, the shipping carton and label are FSC certified and therefore 100% sustainable.
Our compostable labels are made from paper and the adhesive is made from a high percentage of renewable materials and are certified EN13432 compostable.
All these products have been certified 100% compostable. Check out our range here.
If you don't have your own compost setup at home, consider checking out starting your own. Australian residents can even save up to 80% through their local council. Check it out here.
If that's not an option for you you can start one through your workplace by teaming up with PlanetArk or at home with your local neighbourhood with ShareWaste. Otherwise, find a local compost facility with PlanetArk.
Our home compostable products will break down in a home compost environment in 90-180 days and if it is industrially compostable then it will break down within 90 days in a commercial compost environment.
They have to meet these requirements to be certified.
Our compostable products should always be kept in a cool dry place. The optimum temperature for them is around 20-25 degrees Celsius. Humidity and moisture will speed up the composting process so make sure to keep them cool and dry in storage.
When looked after they will last around 12-18 months.
But don't worry, they won't start to disintegrate in your hands! Just like us they start to get wrinkly when they're old!!
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