I know, we hate having to return stuff too! But you know what, it’s a part of the day to day e-commerce and we understand that it can be a real pain in the… well, backside!!
That’s why we’ve created a returns policy that we think you’d only find in heaven! That’s how awesome and easy we’ve tried to make it!!
Rather than bore you with all the blah, blah terms and wot-not, that let’s face it nobody ever reads anyway we’ll get straight to the point!
You can return any item within 90 days* of receiving it as long as….
• It’s in the same condition (unused) and packaging when you received it.
And that’s it!
That’s all we ask, as long as the item is in its original condition (unused) and it’s within 90 days of you receiving it, we will refund your purchase.
Now comes the hard part….
To organise a return, just email firstname.lastname@example.org with your order reference and we’ll sort out the rest!
Not really hard, but it’s what takes the most effort!
We’ll then organise a collection from wherever you want, just let us know if it’s different to the original delivery address. And there’s no additional cost to you! How awesome is that!!
Now, if you receive your order and anything is damaged and you’d like a replacement. It’s the same as a return, just let us know that you want it replaced and we’ll send you a new one, again, at no extra cost to you! Now you can’t get better than that!
Returns made in heaven!
*Excludes clothing items that are not damaged, such as underwear and nappies. If you need to return clothing items, due to health and safety concerns these products cannot be resold you have two options:
Option 1: Store credit: We will give you up to 60% store credit of the items purchased (excluding delivery).
Option 2: "Cash" refund: We will refund via your original payment method up to 50% value of the items purchased (excluding delivery).
Each option is based on a case by case situation. Please email email@example.com with your order reference.
Cost of return is paid for by the customer where products are not damaged.
If the clothing items are damaged then normal returns policy is applicable.